Refund Policy

Introduction

At CS Gaming Hub ("we," "our," or "us"), we value your satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines for refunds and cancellations for all purchases made through our website at csgaminghub.com (the "Site").

This policy applies to all digital products, premium content subscriptions, and other paid services offered by CS Gaming Hub. Please read this policy carefully before making a purchase.

Refund Policy Overview

We strive to provide high-quality content and services to our users. However, we understand that sometimes you may need to request a refund. Our refund policy varies based on the type of purchase:

Digital Products and One-Time Purchases

For digital products such as guides, e-books, and one-time purchases:

• We offer a 14-day money-back guarantee from the date of purchase
• Products must not have been downloaded, accessed, or used extensively
• Refund requests must include a valid reason for dissatisfaction

Premium Memberships and Subscriptions

For recurring subscription services:

• New subscribers may request a full refund within 7 days of the initial subscription purchase
• For ongoing subscriptions, refunds are generally not provided for partial billing periods
• You may cancel your subscription at any time to prevent future billing cycles
• Cancellation will take effect at the end of your current billing period

Special Promotions and Discounted Items

For items purchased during special promotions or at discounted rates:

• Items marked as "Final Sale" or purchased with special promotional discounts may not be eligible for refunds
• Bundle packages may have different refund terms, which will be specified at the time of purchase

Conditions for Refund Eligibility

To be eligible for a refund, the following conditions must be met:

1. The refund request must be submitted within the specified timeframe for the product or service
2. You must provide proof of purchase, such as an order number or receipt
3. The reason for the refund request must be valid and clearly explained
4. For digital content, you must not have downloaded, accessed, or used the content extensively
5. Your account must be in good standing with no violations of our Terms and Conditions

Non-Refundable Items

The following purchases are generally not eligible for refunds:

• Content marked explicitly as non-refundable at the time of purchase
• Digital content that has been extensively accessed, downloaded, or used
• Personalized or custom-created content specific to your requirements
• Purchases where significant time has elapsed beyond our refund window
• Subscriptions that have been active for more than one billing cycle

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at refunds@csgaminghub.com with the subject line "Refund Request"
2. Include your order number, date of purchase, and the email address used for the purchase
3. Clearly explain the reason for your refund request
4. Provide any relevant details or documentation that may support your request

Processing Timeline

Once we receive your refund request, we will process it according to the following timeline:

• All refund requests will be reviewed within 3-5 business days
• You will receive an email notification regarding the status of your refund request
• If approved, refunds will be processed within 7-10 business days
• The refund will be issued to the original payment method used for the purchase
• Depending on your payment provider, it may take additional time for the refund to appear in your account

Cancellation Policy

Subscription Cancellation

You may cancel your subscription at any time through the following methods:

1. Log in to your account and navigate to the "Subscription" or "Account Settings" section
2. Click on "Cancel Subscription" and follow the prompts to confirm cancellation
3. Alternatively, you may email support@csgaminghub.com with your cancellation request

Please note that cancellation of your subscription will take effect at the end of your current billing period. You will continue to have access to premium content until the end of the period you have paid for.

Pre-Order Cancellation

If you pre-ordered a product or service:

• You may cancel your pre-order at any time before the product is released or delivered
• Full refunds will be provided for cancelled pre-orders
• To cancel a pre-order, please contact support@csgaminghub.com with your order details

Exceptions and Special Circumstances

We understand that special circumstances may arise. In the following cases, please contact our support team directly for assistance:

• Technical issues that prevented you from accessing or using the purchased content
• Duplicate purchases or accidental orders
• Unauthorized purchases made through your account
• Products or services that did not match their description

For these exceptional cases, we may extend our standard refund policy timeframes and consider refunds on a case-by-case basis. Please provide all relevant information and documentation when contacting our support team.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes to our policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about our refund practices.

Purchases made before a policy change will be subject to the policy that was in effect at the time of purchase.

Contact Information

If you have any questions about our Refund Policy or would like to request a refund, please contact us at:

Email: refunds@csgaminghub.com

Phone: +444571586236

Address: 2 Simpson Parkways, Port Deanberg, TS19 9ES

Reg No: 44830111